Fast help when things go wrong.
Our service team is available to customers at all locations – by phone, ticket or remote support. For print and copy systems, you can report toner needs, faults and meter readings directly here.
How to start a remote support session.
Our technicians only connect with your explicit permission. The session ends as soon as you close the program.
- Call or open a ticketBriefly describe the problem.
- Download and launch AnyDeskVia hilfe.itz.de – no installation required.
- Share the numberGive our technician the AnyDesk address shown.
- Confirm accessThe session only begins once you approve it.
Report toner, a fault or a meter reading.
You will find the device number on the sticker on the device. For monitored devices, toner is delivered automatically – a report is then only needed in exceptional cases.
So that we can help you faster.
- Your customer number or company name
- Name or number of the affected device
- The exact error message – ideally as a screenshot
- When the problem started and who is affected
Frequently asked questions from customers.
What do I do in the event of an outage outside business hours?
A separate on-call service is available outside business hours for customers with a service contract. You will find the contact details in your service contract.
How do I get toner or consumables?
For monitored devices, we deliver automatically. Otherwise, simply use the form at the top of this page.
Where can I see the status of my ticket?
In the ticket system at helpdesk.itz.de – you will also receive e-mail updates.
Who is my contact?
Your dedicated contact is named in your service contract. If in doubt, the hotline will help.