ITZ Gruppe Services

Four areas. One partner. Full responsibility.

From stable operations and modern cloud architectures to AI-powered development and Managed Print Services — we cover your entire IT and are accountable for the result, not just for individual pieces.

01 — Operations

Managed Services

Your IT should run, not keep you busy. We take over proactive operations — monitoring, maintaining and securing your systems around the clock, with clearly defined response times.

  • →24/7 monitoring
    We spot issues before you notice them — proactive instead of reactive.
  • →Patch & update management
    Security updates applied in a structured, tested way, following clear classes and windows.
  • →Fixed SLAs
    Binding response and resolution times — guaranteed by contract.
  • →A dedicated contact person
    No call center — you know your team, and your team knows your environment.

At a glance

Managed Services
Service hours24/7 available
Response timefrom 15 min*
BillingFlat rate / package
Ideal for10–250 devices
MonitoringHelpdeskSLAPatch-Mgmt

*depending on SLA tier

02 — Infrastructure

Cloud & Infrastructure

Whether moving to the cloud or running hybrid: we plan, migrate and operate modern infrastructures that grow with your business — securely and without downtime in day-to-day operations.

  • →Microsoft 365 & Azure
    Rollout, security and operation of the Microsoft cloud ecosystem.
  • →Migration without downtime
    Cloud moves planned in waves — business keeps running.
  • →Hybrid architectures
    The best of both worlds — on-premises where needed, cloud where it makes sense.
  • →Scalable on demand
    Resources grow with you — you pay for what you really need.

At a glance

Cloud & Infrastructure
PlatformsAzure, M365
ModelsCloud / Hybrid
Migrationin waves
Operationsmanaged option
AzureM365HybridIaC
03 — Innovation

AI & Software Development

As a system house with in-house development, we bring AI to where it measurably works: into your processes. No prototype tinkering, but solutions that run in production — GDPR-compliant and integrated.

  • →Process automation
    From invoice processing to ticket routing — repetitive work disappears.
  • →AI assistants on your data
    Make company knowledge securely usable — hosted where you want it.
  • →Custom software
    When off-the-shelf isn't enough: tailor-made and cleanly integrated.
  • →Measurable value
    We define up front how success will be measured.

At a glance

AI & Software
FocusAutomation
Data privacyGDPR-compliant
HostingCloud / on-prem
StartProof of value
AIAutomationCustom DevRAG
04 — Protection

Managed Print Services

Effortless printing: we analyze your print environment, provide the right devices and take over operation, maintenance and consumables — transparently billed per page.

  • →Analysis & concept
    We assess your print volume and design an efficient, secure device fleet.
  • →Hardware & provisioning
    Multifunction devices from leading vendors — purchased, rented or leased.
  • →Maintenance & supplies
    Toner, service and repairs included. You only pay per printed page.
  • →Secure print processes
    Follow-Me printing, user authentication and reporting for more control.

At a glance

Managed Print Services
Billingper page
Serviceincl. toner & maintenance
ModelPurchase / rental / leasing
SecurityFollow-Me print
MPSMultifunctionTonerFollow-Me
How we work

From the first question to running operations.

Understand

We listen, analyze your current situation and understand what your business really needs.

Design

You get a clear plan with effort, timeline and measurable goals — no flying blind.

Implement

We implement transparently and in stages, without disrupting your ongoing operations.

Support

After go-live we stay on board: operations, optimization, a dedicated contact person.

Get started

Which area fits your challenge?

Tell us briefly what it's about — we'll get back to you within one business day with the right contact person.